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Bianca Schulz's avatar

I have a question about enterprise agents. When these are created and are supposed to be part of an agent ecosystem, how was that like with your clients: Were these created by the business departments or by engineers? If engineers do it, they have to do it together with the business department, right? I have been wondering what kind of collaboration in your opinion worked best when creating enterprise agents that perform operational tasks. What team composition worked well and what didn't work well? And who "owns" the enterprise agent at the end? IT or business? I see a target picture in my mind's eye but I wonder how companies do it when IT and business are separate departments

Pawel Jozefiak's avatar

The governance gap between coding agents and enterprise agents is real. I've seen this firsthand - my coding agent can make autonomous decisions about code commits because the blast radius is small and reversible. But when it touches anything customer-facing or involves real money, the rules change completely.

One thing I'd add: the biggest bottleneck isn't the governance framework itself. It's the handoff point between autonomous work and human review. Getting that boundary wrong in either direction (too loose or too strict) kills the whole value proposition.

The identity management point especially resonates - knowing which agent did what and why is harder than it sounds when you have multiple agents collaborating on the same task.

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